John Han: Below is from a YouTube user "PLCI" who successfully fixed it.
Finally got it to work. Problem is that I couldn't find the gear. Remove
three small screws (1 at top and 1 on each side) of the 'DO NOT PRESS DOWN'
metal think to take it off. Then I got a good look inside (with better
lighting as well) applied good pressure on the gear and Bam! it worked.
John Han: Please let me know the model # & symptom such as error code.
David Chow: I own a Sony DCR-HC52 Camcorder, and somehow the LCD monitor has turned
white, is there a way to fix this problem?
-I have recharged the battery
- resetted the camcoStill having the same problem
Emma Boateng: Hi John,
I am having the same error. I am using Sony Fx1000 HDV cam. Any help. The
cassette Compartment wont close.
Quachiez: You know how you push the mode gear down, do you push the hole that is in
the mode gear?or just the whole thing?
Vicki Wilson: I have just bought a sony handycam off ebay and on the screen there is a
yellow flashing icon,I cannot view my tapes...
TheJimbojetset1: you are brilliant worked for me on a Samsung thanks pal
HamRadioNow: Worked for me, too! Thanks! Do use a Phillips screwdriver, and press kind
of hard in the little hole in the gear, just as shown in the video. I
didn't really feel much "give" or change in the gear, and I had to try it a
few times until I was successful. This camera now becomes "video" only, no
more tape. This was on a Sony HDR-HC9 camera.
Romel Carbonell: Hello John Han...when you push the mode gear, do you feel it will move?
Ing.Pablo Gutierrez: Thank you !!! I could fix it!! Crack!
BACKBONEgaming: I have sony dvr-hc32 it is clicking in playback or ff and causing a glitch
every second or so. rewinds with no abnormal sound any idea?
Steve B: this actually worked on my stuck sony dcr-hc38, thanks!
Владимир Хариненков: Many thanks!
Helped me a lot!
Very nice advice for temporary repair!
David Frost: Hi John, I have a Sony Digital Video Camera Recorder model DCR-HC48E.
Haven't used the camera for a year or so. I powered up the battery and the
tape which was already in the camera played okay. I then removed the tape
and when trying to install a new tape the error C:32:11 appeared. I
followed you advise, but find the tape works once but not there after. Can
you advise. Many thanks
Joella Bernas: HELLO JOHN HAN HOPEFULLY YOU CAN ASSSIST ME. I HAVE A CANON ELURA 100
CAMCORDER FORMAT CARD ... ERROR ON CARD APPEARS HOW DO I FORMAT THIS
Romel Carbonell: Hello again John Han. I hope all is well with you. Another problem occurred
with my hdr-hc7. This time, the cartridge will not open.
Do you have any recommendations to fix this? Thank you in advance.
Theo Faber: Thanx! Your tip helpt me with my pro camera HD1000 that had this error
code. Everything works great now after a 3 times open and closing the
cassette compartmend. GREAT!
declantractorvideos: thanks John for the help
Rob Te Lintelo: Good afternoon, its amazing, it works also for the DCR-HC27E Sony handycam.
Thank you very much, camera is 5 years old.
Berkner80: It's worth the risk. Otherwise I just have a paper weight. Too expensive to
fix being you can get a new HD camcorder for less than $300.
Per Raymond Grønnestad: Hi! I've completely disassembled my dcr-hc27e. What type of lubrication are
you using. I've the same C32:11 error. Thanks Per Raymond!
cmavo: Thanks Jon. It looks like you are making this fix to a Sony HDR-HC7 which
is my model that I keep getting error C32:11! I tried to fix and couldn't
find the right gear to press. Can you give a clearer idea of where this
gear is located? Thanks
GloryBoundTravelers: I still cant figure out where the mode gear is?
liam yates: This worked thank you
Rudy Stain: reset didn't work, either
Jessy Domise: Thank you very much for this video ! I had beaten the camcorder and the
case did not want to close! My mother wanted to strangle me lol so thank
you very much. It works as before :)
Luis Fonseca: im not able to identify what i need to do and where i need to do it.
i have a dcr-hc47 Error code C:32:11 but i need some help please. do you
Rudy Stain: Thanx soooo much John. I have a Sony HDR-HC5... 1st I Mickey Moused the
'pinch roller' with 3 mil. of ball point pen tube then I pressed around
that gear and it worked... So then I put a tape in and it shut off. I
tried reset and plugging in the power supply and it's still dead. Uhg,,,
From happy to sad, Just like that, hahaha. I didn't read anyone else
having this prob yet. Any ideas, Thanx again 'Camera Hero'
Andy Nguyen: Thank you John, fixed my $1000 camera I bought 7 years ago
alam917406: Hi John,My one Sony DCR-HC38 I took out cassette compartment couldn’t find
the mode gear could you give me the idea where this gear located. Thanks
Peter Knikman: For my Sony dcr-hrc45 this won''t work it seems to be different on the
Any other way to solved this C:32:11 problem ????
Yasser El-Malt: I repeated again and again succeeded and now I'm watching the video, Thanks
MrFashiongirl25: Excuse me I have that camera and it works perfectly the only thing is that
when you try to watch the video the camera doesn´t read it, the screen
stills blue, do you know what problem is that? and sorry for my english I´m
not american but I would appreciate your help:)
Marcos Bar: Awsome. Thank you John. Very helpful.
Yasser El-Malt: Unfortunately Mr. John has repeatedly flaw Error code C: 32:11 again when I
tried to enter the cassette tape
I have repeated many times the first instruction, but they did not help
What do you recommend me to do?
Nadrient: Thank you so so much John. This is irreplaceable advice. Definitely made my
Pat Russell: John man.. thx so much.. it was broken for like 2 years.. got to see my
childhood again.. and old dog who died.. that meant alot to me.. all bcuz
ur a wizz.. thx so much again.. o and those who get the code C:31:11 saying
insert the cassette .. turn the camera off and hit the reset button by the
speaker by screen.. turn on it should work without code again.. if not..
repeat.. it will work
Yasser El-Malt: Good morning John, its realy amazing, my cam works now,thank you very
much,God bless you :)
TheMinecraftPEGamerVideos: It worked but I have to do it every time now! Is there any way I can fix
Jorge Lainez: I have a DCR-HC96 also same error what kind of grease can I use. I will try
your process. Thanks
Sławek Mincewicz: Hi John, big thanx for posting this. My issue, however, seems to be a bit
different. I have a DCR-HC90E. The symptoms are that the cassette
compartement won't close, with or without the cassette. Or more precisely,
the door closes, but the cassette "tray" which should slide down, doesn't.
I've tried the "repower" mode (reconnect the power source after some time,
both AC and battery) to no avail. Could it be the torn flex tape? After
inserting the tape (or just after closing the door) you can hear that the
drum is rolling for a while and then stops. The cassette door pops open. It
doesn't seem to be connected to the "mode gear" whether or not my camcorder
has it... Any info appreciated. Regards, SM.
MrJ0mmy: hi i have a sony mini dv camera it works fine but when i want to rec
something it just shows black lcd screen i cant see what i am rec and what
i have rec when played back shows up black screen with just audio but i can
rewind the tape and am able to view what is on the tape i do not think the
lens is broken i looked at it and there no cracks or scratches on it also
when i look at the lens and zoom in and out it looks to be working what
could be the problem
Carl Whitney: Hi John, I have a DCR-HC36 with the C:32:11 error code. It looks a bit
Jermeca Freeman: John I will try this method and I am sure it will work. Thank you for your
Kathy Sonnemann: Thank you for all your help!
burienite: Did exactly what you did and that code cleared. But then after inserting a
tape, I got a C:31:23 "Reinsert The Cassette" error code. What does that
MrDrChelios: For my model Sony DCR HC47 this not work, could you help me!?
flossiecom: I used this info on a Sony DCR-HC51E that had the C:32:11 error. I done as
instructed and it didnt work for the first 3 times. On the 4th try i
decided to press the RESET button and it worked. Might be a good idea to
mention that also...
Many thanks for this video :)
Eric Andrade: This worked!! HDR-HC3. I heard a light "snap" when I pushed the gear hard
enough, and then I heard a motor do something. Thanks man, you saved me
from buying another camera..
Dustin Johnson: i have the Sony DCR-HC36 works mostly good... can record and play back but
i can't advance the tape without stopping it first. then pressing FF. else
it will start to go faster then kick up a error "reinsert tape" and start
flashing C:31:23, would disassimbleing this and cleaning the gear fix that?
or is there no more hope for this ol'cam