Ed Siefert: ~~~~~~~ HORRIBLE EXPERIENCE ~~~~~~~
In April 2013, we bought an Elite Wood patio cover from Jeff Shore of Patio
Warehouse. There were several flaws, the worst of which was loud noises
that they called “popping.”
We made numerous calls to Jeff and others at Patio Warehouse only to be
told that it wasn’t convenient for them to come to our house; or they would
schedule an appointment but not show up. This went on for months until we
involved the manufacturer, Metals USA, who ordered them to replace the
cover. The second cover showed the same flaws and immediately made the same
unbearable noises. We tried again for months to get this fixed until we
couldn’t take it anymore.
In June 2014, we took Patio Warehouse to Small Claims Court and won. They
were ordered to remove the cover and refund the purchase price. Patio
Warehouse had 30 days to appeal or to pay the judgment: they did neither.
We gave them an additional 2 weeks, then reported Patio Warehouse to the
California Contractors State License Board and began the collection
process. They then paid immediately.
The measure of a man is not how he acts when all goes well, but how he
treats customers when problems arise. By this standard, Jeff Shore and
Patio Warehouse fail miserably. They showed unbelievable disregard for this
customer and didn’t care at all about the aggravation and sleep loss caused
by this noisy patio cover.
Elitewood Patio Covers - Patio Warehouse - 714-771-6400 Orange County CA3.8
out of 5